Policies:

The Sensual Woman return policy:

We offer the highest quality and value for all the lingerie products that you purchase from The Sensual Woman. If you are unhappy with any of our products for any reason, we will gladly provide you with a quick refund or exchange. Our 100% satisfaction guarantee requires that every item you purchase from us meets your highest standards. If it does not meet your requirements, you may return it within 30 days with original receipt. All merchandise must be in unworn condition with all tags attached for a refund, replacement or item exchange. All underwear and outfits that come with underwear and stockings are shipped in sealed clear plastic bags and must remain sealed to qualify for return. They must remain sealed because of Federal health regulations. We put them in the bags so you can semi inspect them before opening. That gives you a chance to return underwear or outfits with underwear (that you don't like after seeing them) that is otherwise unreturnable. Items that are not underwear or items that don't have underwear with them may be removed from the bag for inspection and are still returnable. Shipping costs including original shipping costs of your order are not refundable.
Important: If your item does not meet the criteria above, then no refund will be issued nor will the product be returned to you until return shipping charges are paid:

The Return Process:

To return an item(s), fill out the enclosed return form and send with the item(s) you are returning. Please indicate whether you would prefer a refund or an exchange. Allow 2 weeks for your return or exchange to be processed. We will notify you via e-mail or phone of your refund once we have received and processed the returned item. Send your item(s), along with return form to:

We are not responsible for item(s) lost or damaged in shipping that you return to us. We suggest that when you return item(s) to use a reliable shipper shuch as UPS and that you also insure your package. This will provide tracking and a means to recover any lost shipment.

Shipping Charges:

When returning an item(s), you are responsible for the cost of shipping the item(s) to us. We will process your return and reimburse your credit card within 2 weeks of receipt of returned item(s). Shipping charges are not refundable including original shipping charges for your order.

For an exchange, you pay for shipping charges to return the item(s). If you request a replacement item of equal or lesser value, we pay to ship the item(s) to you except for leather apparel. If you would like to change your shipping method or purchase additional items, you pay for the additional shipping charges. If the exchange is of lesser or greater value, we will credit your credit card for the original order and place a new order for the exchange.

Please notify us immediately of any item(s) that you receive that are damaged at:customerservice@the-sensual-woman.com. We will credit your account for the cost of returning the package to us, and pay the shipping costs to return a new item(s) to you.

The-Sensual-Woman.com security and privacy policy:

At the-sensual-woman.com, we greatly value the opportunity to serve our customers. As part of our ongoing commitment to customer satisfaction, we are pleased to publish and adhere to the following privacy policy.

Personal Information

The-sensual-woman.com will not sell, rent or trade your personal information to anyone. We do not keep a mailing list so you won't receive any annoying emails from us. The-sensual-woman.com may send personal information about you to another company when:

We need to share your information in order to provide the product that you have requested. In this event, all companies that we are affiliated with agree to only use this information to assist us in filling your order.

We are responding to subpoenas, court orders or other legal process.

Credit Card Information

All credit card transactions and personal information are processed through a secure socket layer (SSL) server. The GeoTrust logo displayed on our home page can be clicked on to verify our server security. All credit card or check information will be kept confidential between The-sensual-woman.com and the customer.

All IP addresses are logged for all orders and are used to facilitate fraud prevention. IP addresses are not shared in any fashion except in the prosecution of fraud.